Lovell Customer Service

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Your customer journey with Lovell Homes doesn't end when we hand over your keys, we will continue to make courtesy calls and visits after you move into ensure you're delighted with your new home and the service from our team, also for your peace of mind we provide 24-hour emergency support.

FAQs

Got a question to ask about your new Lovell home? Not sure how something works? Check our list of handy FAQs for help, advice and useful contact numbers.

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Warranties

Lovell Homes come as a 10-year New Home warranty cover, as part of our commitment to our customers. Learn more on NHBC Buildmark, Premier Guarantee and LABC cover online today.

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Consumer Code

At Lovell Homes we believe buying a house should be as easy and pleasurable as possible for you. Find details of the Consumer Codes we adopt online today.

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Scotland
[email protected]
Telephone: 0800 022 4026
Out of Hours: 0800 022 4026

North West
[email protected]
Telephone: 0161 905 1727
Out of Hours: 0800 587 4428

North East
[email protected]
Telephone: 0191 3003459

Out of Hours: 0121 2600343

Eastern
[email protected]
Telephone: 0113 202 2222
Out of Hours: 0800 917 3051

East Anglia
[email protected]
Telephone: 01603 709 800 Norwich
Out of Hours: 0800 1216 101

Midlands
[email protected]
Telephone: 0121 421 8300
Out of Hours: 0800 9173 053

East Midlands

[email protected]

Telephone: 01332 316520

Out of Hours: 0800 0283339

South Wales & West
[email protected]
Telephone: 0800 085 5621
Out of Hours: 0800 030 47 33

London
[email protected]
Telephone: 020 8731 3850
Out of hours: 0800 030 4690

South West
[email protected]

Telephone: 0800 145 6065
Out of hours: 0800 145 6065

Later Living

[email protected]

Telephone: 0800 0224069
Out of hours: 0333 323 0265

If you're not sure who to contact or are an existing customer, our regional offices are here to direct you in to the right place to get you the information you need.

National Out of Hours, Emergency Contact Number
Calls cost 4.166 pence per minute plus your phone company’s access charge.

Telephone: 0845 600 7695

Scotland

Telephone: 01698 844 285

North East

Telephone: 0191 300 3459

North West

Telephone: 0161 905 1727

Eastern

Telephone: 0113 202 2200

East Anglia

Telephone: 01603 709 800 Norwich

Telephone: 01954 785 400 Cambridge

Midlands

Telephone: 0121 421 8300

East Midlands:

Telephone: 01332 316 520

South Wales & West

Telephone: 02920 614 112

London & Southern

Telephone: 020 8731 3800

South West

Telephone: 020 8731 3800

Central Services

Telephone: 01827 305 600

If you're looking for a Lovell Home the best place to start is our list of developments to see what's available in your area by searching here.

Or to take a look at our full list of developments click here.

You can then enquire directly for full details or updates on your chosen development or area

Be part of team that really makes a difference. Take a look at our latest vacancies here http://morgansindallgroupcareers.com/lovell

If the media enquiry is regional specific, please contact the appointed PR agency as listed below. 

If the region is not listed, please direct your enquiry to [email protected] and our Central marketing team will be in touch in due course.

For urgent requests please call our Tamworth office on 01827 305600.

 

Scotland

Please contact Katie Burnett at Redwood Marketing
[email protected]
Mobile: 07878 734 552


North West, East Midlands and Midlands

Please contact Rose Hayes at Cartwright Communications
[email protected]
Office: 0115 853 2100
Mobile: 07495 745891

 

North East

Please contract Lisa Jolly at Liberty PR
[email protected] 
Office: 01858 437744
Mobile: 07752 393125

 

East Anglia

Please contact Danielle Sparks at Four
[email protected]
Office: 01603 627 294
Mobile: 07717 872 853

 

South Wales & West

Please contact Hannah Elwell at Unsworth Sugden
[email protected]
Office: 0116 247 1777
Mobile: 07968 095235

 

London

Please contact Samantha Clough at Oracle PR
[email protected]
Office: 020 8394 2821

 

Please note that some call may be recorded for training or marketing purposes*

If you're looking for our latest corporate news please see here.

Alternatively you can contact our procurement team on [email protected]

Lovell is committed to providing quality homes and service to the highest standard. However, we do know that sometimes things can go wrong.

If you have any concerns or are dissatisfied in any way, we do ask you to let us know so we can do our best to resolve the issue for you.

 

To see our full complaints procedure please click here.

Please follow this link to the view the relevant marketing offer, prize draw and/or competition terms and conditions.

Our Pledge - Remediation work arising from the design, construction or refurbishment of buildings of 11 metres and above.

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