Protecting your interests as a customer
Lovell’s commitment to customer care is reinforced through our registration with the New Homes Quality Board (NHQB) - an independent, not-for-profit organisation which was set up to oversee reforms in the quality of new homes and the customer service provided by developers.
NHQB provides enhanced protection to buyers of new homes in the form of a code of practice which introduces a broad range of additional requirements for developers, to ensure that every aspect of a new home purchase is covered, from when you initially walk into a sales office, through to two years after the occupation of the home.
Keeping you safe at step every step
From initial enquiry, right through to unpacking
The Code explains the standard of service you can expect and helps ensure you have all the information you need about your purchase and your consumer rights, before and after you move in.
If any issues do occur, the NHQC also gives you the opportunity to take your complaint to an independent New Homes Ombudsman Service.
Discover how the New Homes Quality Code protects you:
When did you reserve your home?
You reserved your new Lovell home
from 2 March 2026 onwards
View the code
You reserved your new Lovell home
on or before 1 March 2026
View the code
Useful Information
Read more about the ways in which the NHQC protects you and find useful guides – ranging from advice on buying a new build home, to what to look out for during snagging here:
Consumer Code for Home Builders
For further reassurance, Lovell Homes is also registered with the Consumer Code for Home Builders which makes the new-build home buying process fairer and more transparent for consumers, while helping the industry improve quality and customer service.
Learn more about how this Code protects your rights:
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