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Formal complaint process

Lovell Complaints Procedure - Formal Complaint

…Make a Formal Complaint (For customers who purchased their home after 1st January 2023) If you can resolve any issue …

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Customer Service Team Contact Information

Customer Service Contacts for Lovell Homes

…Please contact our regional Customer Service teams during working hours: 9.00am – 17.00pm Monday – Thursday or 9.00 am – …

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Customer Service Managers

Lovell Customer Service Managers

…If the complaint cannot be resolved by a Customer Services Team member then it will be escalated to the Customer …

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Regional Operation and Sales Directors

Regional Operation Director and Sales Director

…If a resolution of a complaint cannot be agreed with the Customer Service Manager or Head of Customer Service then …

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Regional Managing Director

Regional Managing Director

…In the unlikely event that you have not reached a satisfactory conclusion to a complaint, and have followed the complaints …

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Area Managing Director

Regional Managing Director

…In the unlikely event that your complaint has still not been resolved please contact the Area Managing Director responsible for …

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Buy a Home With No Legal Fees

Our Legal Fees Paid scheme makes moving more affordable for new buyers. Find out more about how this scheme works online at Lovell Homes today.

…When buying a new home, it's important to consider the additional expenses you might encounter, including mortgage fees and …

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Stamp Duty Calculator

Learn more about Stamp Duty. Use our Stamp Duty Calculator and work out what stamp duty rate you will pay for your new home. Discover more with Lovell Homes.​

…Stamp Duty Land Tax (SDLT) Land and Buildings Transaction Tax (LBTT) Land Transaction Tax (LTT) First Time Buyer Stamp Duty  …

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Buying your Lovell Home

Buying a home can be complicated but with Lovell Homes' easy-to-follow guides we've got everything covered - to help you buy your dream home, every step of the way. Find out more o…

…We know buying a new home can be a daunting experience. That’s why if you’re buying a Lovell …

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Useful Guides

Discover all the information needed when buying a home at Lovell, from first time buyers guides and checklists to stamp duty calculator. Find out more online.

…At Lovell Homes, we know buying a new home is a big step. With so much information out there, the …

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