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Formal complaint process
Lovell Complaints Procedure - Formal Complaint
…Make a Formal Complaint (For customers who purchased their home after 1st January 2023) If you can resolve any issue …
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Customer Service Team Contact Information
Customer Service Contacts for Lovell Homes
…Please contact our regional Customer Service teams during working hours: 9.00am – 17.00pm Monday – Thursday or 9.00 am – …
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Customer Service Managers
Lovell Customer Service Managers
…If the complaint cannot be resolved by a Customer Services Team member then it will be escalated to the Customer …
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Regional Operation and Sales Directors
Regional Operation Director and Sales Director
…If a resolution of a complaint cannot be agreed with the Customer Service Manager or Head of Customer Service then …
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Regional Managing Director
Regional Managing Director
…In the unlikely event that you have not reached a satisfactory conclusion to a complaint, and have followed the complaints …
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Area Managing Director
Regional Managing Director
…In the unlikely event that your complaint has still not been resolved please contact the Area Managing Director responsible for …
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Buying a Lovell Home
Find out all you need to know about buying your new home today. Read more online at Lovell Homes.
…We know buying a new home can be a daunting experience. That’s why if you’re buying a Lovell …
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Buy a Home With No Legal Fees
Our Legal Fees Paid scheme makes moving more affordable for new buyers. Find out more about how this scheme works online at Lovell Homes today.
…When buying a new home, it's important to consider the additional expenses you might encounter, including mortgage fees and …
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