In the unlikely event that you have not reached a satisfactory conclusion then the complaint will pass to the Regional Managing Director who will investigate the matter for you.
We will send a full complaints assessment response by no later than 30 calendar days from the complaint initiation date*
North West - Regional Managing Director
Paul Challinor
Telephone: 0161 905 1727
Eastern - Regional Managing Director
David Ward
Telephone: 0113 202 2200
North East - Regional Managing Director
Don Anderson
Telephone: 0191 300 3456
East Anglia - Regional Managing Director
Matthew Goakes
Telephone: 01603 709 800
London - Regional Managing Director
Lorraine Casey
Telephone: 020 8731 3800
Scotland - Regional Managing Director
Tony Rankin
Telephone: 01698 844 285
Midlands - Regional Managing Director
Stuart Penn
Telephone: 0121 421 8300
East Midlands - Regional Managing Director
Beth Bundonis
Telephone: 01332 316 520
South Wales & West - Regional Managing Director
Anthony Vagges
Telephone: 02920 614112
South West - Regional Managing Director
Ross Field
Telephone: 01392 573805
