If you need to address remaining issues then the complaint will pass to the National Customer Experience Director once you have followed the complaints procedure.
Further Information
Should you remain dissatisfied after exhausting our complaints procedure, you may be advised to refer your complaint for independent resolution via the Consumer Code independent resolution scheme. Homeowners can also seek assistance through the NHBC Resolution service in years 0-2 of their policy. Homebuyers who have reserved their home after 1st January 2023 can also raise a formal complaint with the New Homes Ombudsman Service after following our Complaint procedure.
